True Causes
← lobby
Why do complaints keep rising while the product improves?
tap any completed stage to explore it
✓
Generate
✓
Clarify
✓
Cluster
✓
Select
✓
Structure
✓
Map
7
Actions
walkthrough · not counted
anyone with the link · listed publicly · federation on
30 people · 27 ideas · 2 groups
Logic → · record
THE QUESTION

Why do complaints keep rising while the product improves?

Does one influence the other? Three quarters of the votes cast decide.

closed · back to Actions
Viewing as guest. Enter a handle to join and take part.
Questions are shared out between groups, so you get the ones your group was given — not all 180.
why
Nobody could answer several hundred pairs. Each pair goes to one group; a pair that splits is then referred to other groups, so it can appear in your list later even though it started elsewhere. The settled count includes every group's work, which is why it climbs faster than your own list shrinks.
177 / 180 settled 0 for you to answer
Last tally: 177 decided · 2 escalated to cross-group panels · 0 contested · 1 below quorum — panels need at least max(2, 75% of panel) votes cast; your smallest panel has 15 members.
close ✕
Complaints about one feature spike after every release → influences? → A customer who complains twice gets the same first reply both times
Nothing said yet.
Completed phase — the record of pairs and votes stands above.Logic sidecar ↗
Refund policy is different on the website, in the app and in the script→…open escalateddiscuss
The phone line closes at five and the emails start at five past→…open escalateddiscuss
The best agents leave within a year→The phone line closes at five and the emails start at five pastopendiscuss
Most complaints are about waiting, not about the answer→Complaints are counted only when someone uses the word complaint✓ yesdiscuss
Agents who take the time to fix a problem properly miss their numbers→Complaints about one feature spike after every release✓ yesdiscuss
Angry customers are moved to the back of the queue by the priority rules→Complaints are counted only when someone uses the word complaint✓ yesdiscuss
Most complaints are about waiting, not about the answer→A customer who complains twice gets the same first reply both times✓ yesdiscuss
A customer who complains twice gets the same first reply both times→Most complaints are about waiting, not about the answer✓ yesdiscuss
Refund policy is different on the website, in the app and in the script→Agents cannot issue a refund without a manager, and the manager is in meetings✓ yesdiscuss
Refund policy is different on the website, in the app and in the script→A customer who complains twice gets the same first reply both times✓ yesdiscuss
A customer who complains twice gets the same first reply both times→Complaints are counted only when someone uses the word complaint✓ yesdiscuss
Agents who take the time to fix a problem properly miss their numbers→Refund policy is different on the website, in the app and in the script✓ yesdiscuss
Angry customers are moved to the back of the queue by the priority rules→Agents who take the time to fix a problem properly miss their numbers✓ yesdiscuss
Survey requests go out before the problem is solved→The same question is answered a hundred times because the help page is wrong✓ yesdiscuss
Survey requests go out before the problem is solved→Templates make every reply sound like nobody read the message✓ yesdiscuss
Nobody from product reads the ticket tags→Survey requests go out before the problem is solved✓ yesdiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→Survey requests go out before the problem is solved✓ yesdiscuss
Nobody from product reads the ticket tags→The best agents leave within a year✓ yesdiscuss
Nobody from product reads the ticket tags→The same question is answered a hundred times because the help page is wrong✓ yesdiscuss
Agents who take the time to fix a problem properly miss their numbers→Complaints are counted only when someone uses the word complaint✓ inferreddiscuss
Complaints are counted only when someone uses the word complaint→A customer who complains twice gets the same first reply both times✗ nodiscuss
Refund policy is different on the website, in the app and in the script→Most complaints are about waiting, not about the answer✗ nodiscuss
…→Complaints are counted only when someone uses the word complaint✗ nodiscuss
The knowledge base is written by people who have never taken a call→Complaints are counted only when someone uses the word complaint✗ nodiscuss
The knowledge base is written by people who have never taken a call→Refund policy is different on the website, in the app and in the script✗ nodiscuss
Angry customers are moved to the back of the queue by the priority rules→A customer who complains twice gets the same first reply both times✗ nodiscuss
Complaints are counted only when someone uses the word complaint→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
The knowledge base is written by people who have never taken a call→Most complaints are about waiting, not about the answer✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→Most complaints are about waiting, not about the answer✗ nodiscuss
Angry customers are moved to the back of the queue by the priority rules→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
The knowledge base is written by people who have never taken a call→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
Angry customers are moved to the back of the queue by the priority rules→Refund policy is different on the website, in the app and in the script✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→…✗ nodiscuss
Agents who take the time to fix a problem properly miss their numbers→The knowledge base is written by people who have never taken a call✗ nodiscuss
Refund policy is different on the website, in the app and in the script→Complaints are counted only when someone uses the word complaint✗ nodiscuss
Most complaints are about waiting, not about the answer→Complaints about one feature spike after every release✗ nodiscuss
Most complaints are about waiting, not about the answer→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
Agents who take the time to fix a problem properly miss their numbers→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
The knowledge base is written by people who have never taken a call→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
Complaints are counted only when someone uses the word complaint→Most complaints are about waiting, not about the answer✗ nodiscuss
Most complaints are about waiting, not about the answer→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
…→A customer who complains twice gets the same first reply both times✗ nodiscuss
A customer who complains twice gets the same first reply both times→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
Complaints about one feature spike after every release→Complaints are counted only when someone uses the word complaint✗ nodiscuss
A customer who complains twice gets the same first reply both times→…✗ nodiscuss
Complaints about one feature spike after every release→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
Angry customers are moved to the back of the queue by the priority rules→Most complaints are about waiting, not about the answer✗ nodiscuss
…→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
Agents who take the time to fix a problem properly miss their numbers→…✗ nodiscuss
A customer who complains twice gets the same first reply both times→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
Complaints about one feature spike after every release→Refund policy is different on the website, in the app and in the script✗ nodiscuss
A customer who complains twice gets the same first reply both times→Refund policy is different on the website, in the app and in the script✗ nodiscuss
Refund policy is different on the website, in the app and in the script→The knowledge base is written by people who have never taken a call✗ nodiscuss
Complaints about one feature spike after every release→The knowledge base is written by people who have never taken a call✗ nodiscuss
Agents who take the time to fix a problem properly miss their numbers→A customer who complains twice gets the same first reply both times✗ nodiscuss
…→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
Complaints about one feature spike after every release→Most complaints are about waiting, not about the answer✗ nodiscuss
…→The knowledge base is written by people who have never taken a call✗ nodiscuss
Complaints are counted only when someone uses the word complaint→Refund policy is different on the website, in the app and in the script✗ nodiscuss
Complaints are counted only when someone uses the word complaint→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
Most complaints are about waiting, not about the answer→…✗ nodiscuss
Agents who take the time to fix a problem properly miss their numbers→Most complaints are about waiting, not about the answer✗ nodiscuss
Complaints are counted only when someone uses the word complaint→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
Angry customers are moved to the back of the queue by the priority rules→…✗ nodiscuss
Most complaints are about waiting, not about the answer→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
Complaints are counted only when someone uses the word complaint→…✗ nodiscuss
The knowledge base is written by people who have never taken a call→A customer who complains twice gets the same first reply both times✗ nodiscuss
…→Complaints about one feature spike after every release✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→Refund policy is different on the website, in the app and in the script✗ nodiscuss
Refund policy is different on the website, in the app and in the script→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
The knowledge base is written by people who have never taken a call→Complaints about one feature spike after every release✗ nodiscuss
Complaints are counted only when someone uses the word complaint→The knowledge base is written by people who have never taken a call✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→A customer who complains twice gets the same first reply both times✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→Complaints about one feature spike after every release✗ nodiscuss
Refund policy is different on the website, in the app and in the script→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→The knowledge base is written by people who have never taken a call✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
Complaints about one feature spike after every release→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
Refund policy is different on the website, in the app and in the script→Complaints about one feature spike after every release✗ nodiscuss
Angry customers are moved to the back of the queue by the priority rules→Complaints about one feature spike after every release✗ nodiscuss
A customer who complains twice gets the same first reply both times→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
Complaints are counted only when someone uses the word complaint→Complaints about one feature spike after every release✗ nodiscuss
Complaints about one feature spike after every release→A customer who complains twice gets the same first reply both times✗ noin focus ↑ · close ✕
Angry customers are moved to the back of the queue by the priority rules→The knowledge base is written by people who have never taken a call✗ nodiscuss
…→Most complaints are about waiting, not about the answer✗ nodiscuss
Complaints about one feature spike after every release→…✗ nodiscuss
A customer who complains twice gets the same first reply both times→Complaints about one feature spike after every release✗ nodiscuss
…→Agents who take the time to fix a problem properly miss their numbers✗ nodiscuss
The knowledge base is written by people who have never taken a call→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
Most complaints are about waiting, not about the answer→The knowledge base is written by people who have never taken a call✗ nodiscuss
Most complaints are about waiting, not about the answer→Refund policy is different on the website, in the app and in the script✗ nodiscuss
Complaints about one feature spike after every release→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→Angry customers are moved to the back of the queue by the priority rules✗ nodiscuss
Agents cannot issue a refund without a manager, and the manager is in meetings→Complaints are counted only when someone uses the word complaint✗ nodiscuss
…→Refund policy is different on the website, in the app and in the script✗ nodiscuss
The knowledge base is written by people who have never taken a call→…✗ nodiscuss
A customer who complains twice gets the same first reply both times→The knowledge base is written by people who have never taken a call✗ nodiscuss
Agents who take the time to fix a problem properly miss their numbers→Agents cannot issue a refund without a manager, and the manager is in meetings✗ nodiscuss
Escalations go to a team that does not read the ticket history→Survey requests go out before the problem is solved✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→The best agents leave within a year✗ nodiscuss
Survey requests go out before the problem is solved→The best agents leave within a year✗ nodiscuss
Escalations go to a team that does not read the ticket history→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
The best agents leave within a year→Survey requests go out before the problem is solved✗ nodiscuss
Nobody from product reads the ticket tags→Templates make every reply sound like nobody read the message✗ nodiscuss
Survey requests go out before the problem is solved→Nobody from product reads the ticket tags✗ nodiscuss
…→Survey requests go out before the problem is solved✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→Templates make every reply sound like nobody read the message✗ nodiscuss
The phone line closes at five and the emails start at five past→Escalations go to a team that does not read the ticket history✗ nodiscuss
Customers repeat their problem to every person they are passed to→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→…✗ nodiscuss
Nobody from product reads the ticket tags→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
Escalations go to a team that does not read the ticket history→Nobody from product reads the ticket tags✗ nodiscuss
Survey requests go out before the problem is solved→Escalations go to a team that does not read the ticket history✗ nodiscuss
Customers repeat their problem to every person they are passed to→The phone line closes at five and the emails start at five past✗ nodiscuss
…→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→The same question is answered a hundred times because the help page is wrong✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
The best agents leave within a year→Nobody from product reads the ticket tags✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→…✗ nodiscuss
Nobody from product reads the ticket tags→Customers repeat their problem to every person they are passed to✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→Nobody from product reads the ticket tags✗ nodiscuss
Customers repeat their problem to every person they are passed to→Templates make every reply sound like nobody read the message✗ nodiscuss
Survey requests go out before the problem is solved→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
The phone line closes at five and the emails start at five past→Nobody from product reads the ticket tags✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→Escalations go to a team that does not read the ticket history✗ nodiscuss
The best agents leave within a year→Customers repeat their problem to every person they are passed to✗ nodiscuss
The phone line closes at five and the emails start at five past→The best agents leave within a year✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→The phone line closes at five and the emails start at five past✗ nodiscuss
Templates make every reply sound like nobody read the message→The phone line closes at five and the emails start at five past✗ nodiscuss
The best agents leave within a year→The same question is answered a hundred times because the help page is wrong✗ nodiscuss
Templates make every reply sound like nobody read the message→Nobody from product reads the ticket tags✗ nodiscuss
…→Escalations go to a team that does not read the ticket history✗ nodiscuss
Templates make every reply sound like nobody read the message→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
Nobody from product reads the ticket tags→The phone line closes at five and the emails start at five past✗ nodiscuss
Customers repeat their problem to every person they are passed to→Escalations go to a team that does not read the ticket history✗ nodiscuss
Customers repeat their problem to every person they are passed to→Nobody from product reads the ticket tags✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→The best agents leave within a year✗ nodiscuss
Escalations go to a team that does not read the ticket history→The same question is answered a hundred times because the help page is wrong✗ nodiscuss
The phone line closes at five and the emails start at five past→The same question is answered a hundred times because the help page is wrong✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→Nobody from product reads the ticket tags✗ nodiscuss
Customers repeat their problem to every person they are passed to→The same question is answered a hundred times because the help page is wrong✗ nodiscuss
The phone line closes at five and the emails start at five past→Templates make every reply sound like nobody read the message✗ nodiscuss
The best agents leave within a year→Templates make every reply sound like nobody read the message✗ nodiscuss
The phone line closes at five and the emails start at five past→Survey requests go out before the problem is solved✗ nodiscuss
Templates make every reply sound like nobody read the message→Customers repeat their problem to every person they are passed to✗ nodiscuss
Survey requests go out before the problem is solved→…✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→The phone line closes at five and the emails start at five past✗ nodiscuss
Escalations go to a team that does not read the ticket history→Templates make every reply sound like nobody read the message✗ nodiscuss
…→The best agents leave within a year✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→Survey requests go out before the problem is solved✗ nodiscuss
Templates make every reply sound like nobody read the message→The same question is answered a hundred times because the help page is wrong✗ nodiscuss
Templates make every reply sound like nobody read the message→The best agents leave within a year✗ nodiscuss
Customers repeat their problem to every person they are passed to→Survey requests go out before the problem is solved✗ nodiscuss
Templates make every reply sound like nobody read the message→Survey requests go out before the problem is solved✗ nodiscuss
Templates make every reply sound like nobody read the message→…✗ nodiscuss
…→The same question is answered a hundred times because the help page is wrong✗ nodiscuss
Escalations go to a team that does not read the ticket history→The best agents leave within a year✗ nodiscuss
Nobody from product reads the ticket tags→…✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→Escalations go to a team that does not read the ticket history✗ nodiscuss
…→Nobody from product reads the ticket tags✗ nodiscuss
Survey requests go out before the problem is solved→The phone line closes at five and the emails start at five past✗ nodiscuss
Escalations go to a team that does not read the ticket history→The phone line closes at five and the emails start at five past✗ nodiscuss
The phone line closes at five and the emails start at five past→Customers repeat their problem to every person they are passed to✗ nodiscuss
Escalations go to a team that does not read the ticket history→Customers repeat their problem to every person they are passed to✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→Templates make every reply sound like nobody read the message✗ nodiscuss
Customers repeat their problem to every person they are passed to→…✗ nodiscuss
…→Customers repeat their problem to every person they are passed to✗ nodiscuss
Survey requests go out before the problem is solved→Customers repeat their problem to every person they are passed to✗ nodiscuss
The phone line closes at five and the emails start at five past→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
Managers see the dashboard, agents see the queue, nobody sees the customer→Customers repeat their problem to every person they are passed to✗ nodiscuss
Templates make every reply sound like nobody read the message→Escalations go to a team that does not read the ticket history✗ nodiscuss
…→The phone line closes at five and the emails start at five past✗ nodiscuss
Customers repeat their problem to every person they are passed to→The best agents leave within a year✗ nodiscuss
The best agents leave within a year→Escalations go to a team that does not read the ticket history✗ nodiscuss
The best agents leave within a year→Managers see the dashboard, agents see the queue, nobody sees the customer✗ nodiscuss
Nobody from product reads the ticket tags→Escalations go to a team that does not read the ticket history✗ nodiscuss
The best agents leave within a year→…✗ nodiscuss
Escalations go to a team that does not read the ticket history→…✗ nodiscuss
…→Templates make every reply sound like nobody read the message✗ nodiscuss
The same question is answered a hundred times because the help page is wrong→Customers repeat their problem to every person they are passed to✗ nodiscuss