True Causes
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Why do medication errors keep happening?
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30 people · 28 ideas · 2 groups
Logic → · record
THE QUESTION

Why do medication errors keep happening?

Group cards you judge alike. Groups organise reading; they decide nothing.

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Clusters form from similarity, names come last
Canonical order: link pairs of ideas you judge similar — links are symmetric (A~B is B~A; direction never matters) and a tie holds once 2 members make it.
why
Links are symmetric — A~B is B~A. Clusters are the groups that emerge from held ties, and only a formed cluster can be named, by a person. Your own links carry a ✕ to withdraw; you cannot remove someone else's. Clusters organise the wall and never gate the vote — two cards making the same CLAIM are a merge back in Clarify.
Links and names are made while Cluster is live; the steward’s ← reopens it.
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Reporting an error has led to disciplinary action in the past
cluster 3
Nothing said yet.
unnamed cluster — name it if the group has a common thread, or leave it unnamed (2)
The same look-alike drugs are stored next to each other
~ Infusion pumps on the… · helddiscuss
Infusion pumps on the ward come from three manufacturers
~ The same look-alike d… · helddiscuss
unnamed cluster — name it if the group has a common thread, or leave it unnamed (2)
Verbal orders are accepted over the phone without read-back
~ Double-checking is si… · helddiscuss
Double-checking is signed without a second person actually looking
~ Verbal orders are acc… · helddiscuss
unnamed cluster — name it if the group has a common thread, or leave it unnamed (2)
Near misses are not reported because the form takes twenty minutes
~ Reporting an error ha… · helddiscuss
Reporting an error has led to disciplinary action in the past
~ Near misses are not r… · heldin focus ↑ · close ✕
unnamed cluster — name it if the group has a common thread, or leave it unnamed (2)
Handwritten charts are still used when the system is down, which is often
~ The electronic chart … · helddiscuss
The electronic chart times out and loses the entry
~ Handwritten charts ar… · helddiscuss
unnamed cluster — name it if the group has a common thread, or leave it unnamed (2)
Allergy information is in a different system from the prescribing one
~ Training on the presc… · helddiscuss
Training on the prescribing system was a one-hour session two years ago
~ Allergy information i… · helddiscuss
· not yet clustered (18)
Prescriptions are written in the corridor between other tasks
Patients are moved between wards mid-treatment and the chart lags behind
New nurses are put on drug rounds in their first week
Doctors change doses verbally on the round and the chart is updated later
Errors are discussed as individual mistakes, not as patterns
The same error recurs on the same drug every few months
Discharge medication lists disagree with the inpatient chart
Alerts in the system are so frequent that they are clicked through
Nobody looks at the error reports together
The drug trolley is shared between two bays
Interruptions during the drug round are constant
Staffing is set by bed count, not by how sick the patients are
Weight-based doses are calculated by hand at the bedside
Nurses are measured on completing the round on time
The ward manager spends most of the shift covering gaps in the rota
Night shift has one nurse for the whole bay
Agency staff do not know the ward's conventions
Pharmacy reviews charts a day after the first dose was given